Youdoodoll Shipping and Returns



Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you must return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty/incorrect items.


All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed.

Please email: customerservice@youdoodoll.co.uk



Delivery times


All orders are dispatched from our warehouse via Royal Mail, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.


We only sell and deliver direct to UK (No international public sales via our site)
For EU+IRE and International wholesale/distribution please contact us wholesaleenquiries@youdoodoll.co.uk


Delivery Prices and Times (UK ONLY) We do not deliver on Weekends or Bank Holidays Orders placed before 12pm NOON are processed that day. Orders after this time are processed the following working day.


UK (except IRE) Royal Mail Standard Post 1-3 working days £4.95 (+£1.75 per additional item)


Please allow for Christmas delivery delays - Order Early to avoid disappointment!


UK Christmas Order Cut off time: Last order date Wednesday 19th December 2012
EU+ IRE Christmas Order Cut off time: Last order date Monday 17th December 2012


Delivery outside of the UK: Please note that we do our best to ensure prompt delivery to addresses outside of the UK. We can guarantee that all packages reach your country of destination but we cannot guarantee the service within that country. If you do have any problems with your delivery, please contact the postal service working in your area. We cannot offer refunds or compensations for goods ordered outside of the United Kingdom.



To contact us


Please go to our Contact page


 


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